OPMT 550 - High Performance Service Management

This course is focused on the business strategic and tactical operational challenges, which are required to optimize services provided to customer. The aim of high performance service management is to synchronize service parts, resource forecasting, service partners, field service activities, along with service pricing. Five core operational task will be explored in deeper detail; Service concept, Customer and supplier relationships, Service delivery, Performance management and measurements, and service design as a competitive advantage.

(Cr: 3