OM 567 - Negotiation and Conflict

Negotiation and conflict resolution are integral parts of daily life and of working with people. As leaders, one needs the skills to handle problems and to effectively support resolution - whether the problems are within the team or with clients, customers, stakeholders, friends and/or family. This course explores various types of conflict and conflict management strategies. In addition, the foundations of negotiation and negotiation strategy, including planning and framing, are also covered. Cultural differences as drivers of conflict will also be addressed.

(Cr: 3