ITS 555 - Global Sourcing and IT Resources

Largely fostered by globalization, the Internet, processing standards, and common software packages, organizations now regularly source business and information technology (IT) services globally. This course covers topics to help managers’ source business and IT services from the initiation of a sourcing decision and evaluation process through to service provider selection and transition to outsourcing. The course also covers the management practices needed to ensure good outsourcing outcomes for both parties. The course focuses on global sourcing of IT, financial and accounting services, human resource services, procurement, real estate services, legal services, and other back office services. Students will also investigate insourcing options such as shared services and captive centers and other emerging sourcing topics such as cloud computing, impact sourcing, prison sourcing, crowd sourcing, and rural sourcing.

(Cr: 3