HMT 525 - Leadership & Communication in Global Hospitality

This course will focus on the leadership challenges faced by management within global hospitality that are unique to the industry. Such topics covered will include: economic recovery, personnel management, international communication and managing international teams across complex and ever expanding industry networks, and policy enforcement & information management within the industry. Through case analyses and policy evaluation, students will deepen their knowledge of customer and personnel management and communication within the context of such issues as risk mitigation, quality service, and team unity.

(Cr: 3