HMT 525 - Hospitality & Hotel Leadership

This course will focus on the challenges faced by Hospitality/Hotel Management that are unique to the industry and identify risk mitigation for each of these scenarios. Such topics covered include: Economic recovery has a downside for many industries: the emergence of high turnover rates. Another leadership challenge hospitality managers may face is industry corporatization; company structures are growing larger and more complex, making the enforcement of consistency in customer service and employee policy even more difficult. Compounding these challenges are those endemic to management across industries and employment sectors: creation and maintenance of team unity; establishment of open communication policies and protocol; information management; insufficient support from owners or executives; and integration and oversight of new technology and guest-services platforms. From a leadership perspective, issues shall be analyzed, evaluated, and assessed, from both proactive and post crisis posture. Using a risk management model to identify and assess risk, implement strategies and evaluate outcomes, students will understand how properly designed processes are used to protect individuals, organizations, or departments against financial, physical, legal and other damages including terrorism and natural disaster. A critical understanding of how each department of hotel operations and its relation to all sectors of hospitality is required for effective leadership.

Credits: 3