Nov 13, 2019  
2010-2011 Undergraduate Catalog 
    
2010-2011 Undergraduate Catalog [ARCHIVED CATALOG]

HTA 110 - Service Management


Balanced between theoretical and applied learning, students will explore the function of service systems within the restaurant environment. The course reviews the development and implementation of both dining and beverage delivery systems. A combination of interpersonal, leadership, and group dynamics will be explored. Cultural variations in service styles will be integrated to illustrate the complexities of guest satisfaction.

(Cr: 3)