May 26, 2024  
2015-2016 Van Loan Catalog 
    
2015-2016 Van Loan Catalog [ARCHIVED CATALOG]

HTM 110 - Service Management


Balanced between theoretical and applied learning in La Chanterelle, our non-traditional classroom, students will explore the function of service systems within the restaurant environment. The course surveys the development and implementation of both dining and beverage delivery systems, their cost control and management. A combination of interpersonal, leadership and group dynamics skills will be applied to service encounters to illustrate the complexities of guest satisfaction.

Credits: 3