MIEA 515 - Negotiation, Communication/Mediation to Improve Schools

This course focuses upon negotiation and conflict management within organizations. Students will be able to understand the behavior of individuals, groups, and organizations in competitive circumstances and employ such processes as negotiation, mediation, dispute resolution, and analytical problem solving in managing conflict. The course will also examine the philosophy, attitudes and methods of process consultation as an approach to helping individuals, groups, organizations and communities. It will deal with the psychodynamics of the helping relationship, modes of negotiation, types of active inquiry and listening, group process, facilitative interventions, communication methods, and dealing with resistance.

Credits: 3