May 10, 2021  
2008-2009 Undergraduate Catalog 
2008-2009 Undergraduate Catalog [ARCHIVED CATALOG]

HTA 110 - Service Management

Balanced between theoretical and applied learning, students will explore the function of service systems within the restaurant environment. The course reviews the development and implementation of both dining and beverage delivery systems. A combination of interpersonal, leadership, and group dynamics will be explored. Cultural variations in service styles will be integrated to illustrate the complexities of guest satisfaction.

(Cr: 3)